17 questions answered

Frequently asked questions

Answers on licences, delivery, payment, samples and custom research. Cannot find yours? Ask us and an analyst will reply within one business day.

Buying a report

Which licence should I choose?

Single User is a view-only PDF for one person. Multi User adds a printable PDF and the Excel data for unlimited users at one location. Enterprise covers your whole company and includes 100 free analyst hours.

How do I buy a report?

Choose a licence on the report page and click Buy now. The checkout opens on the same page: enter your billing details and pay with PayPal or a card.

What do I receive?

The full report as a PDF, plus the Excel data with Multi User and Enterprise licences.

In which currency are prices shown?

All prices are in US dollars.

Can I get an invoice or pay against a purchase order?

Write to sales@dcmarketinsights.com and our team will help.

Delivery

How and when will I receive the report?

By email, within 24–48 business hours of payment, in the formats of your licence.

I have not received my report. What should I do?

First check your spam or junk folder, and that your mailbox accepts PDF and Excel attachments. If it is still missing after 48 business hours, write to sales@dcmarketinsights.com with your order number.

Payment and security

How can I pay?

Securely through PayPal: with a PayPal account, a debit or credit card, or PayPal Pay Later where available. Prices are in US dollars.

Is payment on your website secure?

Yes. Payments are processed by PayPal over an encrypted connection. We never see or store your card details.

Do you need payment before delivery?

Yes. The report is sent once the payment is confirmed.

Samples and custom research

Can I see a sample first?

Yes. Request a free sample and we will email it to you.

Can the report be tailored to my needs?

Yes. We can add countries, segments or data cuts. Talk to an analyst about the scope you need.

Do you take on consulting projects?

Yes. Our consulting team works on commercial due diligence, site selection, market entry and market sizing. See consulting services

Methodology

How are your market numbers built?

Every market is sized both top-down and bottom-up, the two views are reconciled, and the result is reviewed before publication. Read our methodology

Who writes and checks the reports?

Each report names the analyst who wrote it and the editor who reviewed it.

Policies

What is your refund policy?

Because of the nature of the information, we do not accept returns or offer refunds once a report has been delivered. Refund and returns policy

Can I cancel an order?

Orders cannot normally be cancelled once they are placed, as set out in our terms and conditions. Terms and Conditions

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